Today I am having a guest blogger, Ricky Breslin, take over and discuss his specialty – lead generation. I love Ricky’s approach as it is very much like my own; no-nonsense and full of real examples instead of posting theories.
Theories suck.
Take it away Ricky …
Want to see the inside of actual lead generation campaigns, using real money, with a nice pretty little picture? I know, this will be really weird considering that people never use real numbers and only talk about fictitious “businesses” they run and how successful they are.
(Please note: I do promote 1ShoppingCart & Aweber in the post because I actually use them and believe in them. If you click the links I would earn a small commission. If you’re not cool with that, just go directly to their website and order and you’ll get the same results)
Alright, now let me show you what really goes on behind the scenes of a real business trying to make real money online.
Okay, then – let’s roll!
There are 4 basic parts to successful lead generation.
1. Landing page with good call to action
2. Qualified traffic
3. Good follow-up
4. Simple A/B split testing
Don’t overcomplicate this.
The easy part is driving traffic, because you can buy it. Usually, if you’re doing lead generation with follow-up, the hardest part is figuring out if the campaign you’re running is actually working. If you’re straight up asking for the sale, it’s simple. Here’s why I’ve found this to be true…
Let’s make this easy. If I buy 100 clicks for $1.00 each, I just spent $100. If I’m selling a product for $50 and have a 3% conversion rate, then I just made 3 sales, which means I made $150.
That’s just simple first grade math.
If this is the case right out the gate, then I’m going to try to scale this bad boy as hard as possible and really push it. This is all easily done with Google AdWords.
But what if you’re driving traffic to squeeze pages and only asking for an e-mail address? How do you know it’s paying off for you? Sure, you can forward the visitor straight to an offer after you get the visitor’s e-mail address, but what if you’re losing money, even though you’re getting a 30% opt-in rate and a ton of e-mail addresses?
THAT is what I want to explain to you today. I want to let you in on how to do and track lead generation if you’re just asking for an e-mail address (which can kind of suck).
To do this I use 1ShoppingCart, Aweber, and AdTrackz. You can use any tools you like, but these are what I use and they work great.
Here’s what to do…
When I create my campaigns I’m cool with breaking even every time. If I make a profit it’s great, but I’m cool with breaking even.
So, let’s start with the keyword “how to golf.”
I would take that keyword and create a campaign in Google AdWords for it. And let’s say that I pay .50 per click for that keyword and I drive each click to a well SEO’d page that Google likes.
It’s got all the fixin’s: great design, big call to action button, great copywriting, high quality images, good video, etc.
Now, let’s say I spend $500, which buys me 1,000 clicks. Out of those 1,000 clicks I have a 30% opt-in rate, which gives me 300 leads.
Now, I’m using double opt-in, so in reality, only 80% of the people will double opt in and go to the free video or whatever you’re giving away. So I REALLY got 240 straight-up leads – so basically I paid $2.08 for a real e-mail address from a real human being.
Except that you also have the people who unsubscribe right after they get your free stuff because they couldn’t care about you, your life, your products, or your business. I’ve found that about 5% of all leads do this.
So that leaves us with 228 real, breathing human beings on our e-mail list, at a cost of $2.19 per e-mail address at the end of the day.
Can you see why people go broke online and give up? They aren’t going this far, they usually give up after this step because they think they lost. But not us, we keep rolling.
Now, I’ll usually follow up with 5 e-mails, for which I use Aweber. And THIS IS THE KEY right here: in each e-mail you need to tell great stories and always do a soft pitch at the end of the story, offering your product as the solution to problem that you’ve described.
Don’t be afraid to tell your readers about your products. If your products are good, they NEED to be told as long as they work and are what you say they are.
So here’s what to do next…
We NEED to know if you’re follow-up is allowing you to break even. Remember, we spent $500 to generate 228 e-mail addresses. We need find out if it’s even possible to get our $500 back.
Here’s how to do that…
In 1ShoppingCart create an AdTracker for your follow-up for that campaign. So I would create “AR1 – How To Golf Campaign,” “AR2 – How To Golf Campaign,” etc.
What’s great about 1ShoppingCart is that their AdTracker tracks EVERYTHING down to the dollar once the person clicks. It’s beautiful.
But don’t be lazy and use the ugly link the AdTracker spits out. Make sure to make it a “Pretty Link” with AdTrackz. I recommend that you create a folder on your server called “link” for tracking purposes.
So if you have 5 follow-up e-mails for this campaign, your links will look like this…
http://www.domain.com/link/1.php (AR1 – How To Golf Campaign)
http://www.domain.com/link/2.php (AR2 – How To Golf Campaign)
http://www.domain.com/link/3.php (AR3 – How To Golf Campaign)
http://www.domain.com/link/4.php (AR4 – How To Golf Campaign)
http://www.domain.com/link/5.php (AR5 – How To Golf Campaign)
Now your links are “pretty” because your 1ShoppingCart AdTracker link is wrapped in Adtrackz, and you can track all your follow up e-mails down to the dollar.
I recommend that you send the e-mails 5 days in a row. So let’s say you just did all that. You’ve logged into 1ShoppingCart and found out that out of those 228 people, you made a total of $414 in sales from your soft pitches. Do you quit there?
I wouldn’t, although I would consider that a success because we got pretty close to breaking even and didn’t lose much money.
But the part that’s not truly quantifiable is what these e-mail addresses are worth to you 3 months, 1 year, and 3 years down the road.
Here’s where it just gets funky. Sure, the math is right in front of us in black and white, but consider this…
1. Maybe your customer buys an affiliate product related to your product because they like and trust you now.
2. Maybe your customer buys another product from you that wasn’t related to the one they originally opted in for.
3. Maybe your customer clicks on an ad in your website.
4. Maybe you have a big Christmas sale and your customer buys that.
5. Maybe your customer tells 8 friends about your website.
6. Maybe your customer posts your website or one of your blogs on their Facebook or Twitter page.
Why do I mention all of these possibilities? Because, at the end of the day, math only takes you so far in this game. Yes, it’s absolutely necessary to be on top of your numbers like crazy, but never forget that part of this game is an art, and that you can be as creative as you want.
What I’ve just explained to you is exactly how I create and track all of my lead generation. It’s one of the best ways I know, and I hope you can take something away from this you can use.
I’ve also attached a screenshot of my 1ShoppingCart account so you can actually see how they break the numbers down; it’s pretty cool.
And the nice part is you start to notice cool trends and things that work and don’t work with your 1ShoppingCart AdTracker data. This data allows you do more of the stuff that works for your market.
At the end of the day just remember that this game is never pretty, in fact it’s usually an ugly mess until you get all this stuff figured out. But once you do, everything is a lot more fun.
Originally Post: http://www.rickybreslin.com/blog/the-ugly-side-of-online-lead-generation/
Carole says
Wow. I didn’t realize you could track to that kind of detail. How cool is that?
Thanks!
Carole
Alex Newell says
And how about doing the math again after 5 more emails?
:-)
Alex
jose says
That was an awesome lesson.
Thanks for sharing!
Jose
jose says
That was an awesome lesson – thanks for sharing!
Jose
Thomas Rozof says
Ricky,
Great post…and thanks to Jerry for the invite.
One of the things you are saying here, and the point that often get’s missed by the inexperienced online marketer, is that there is more to consider about your ultimate ROI than just the up front PPC costs and metrics. Yes, you want to do things right…create clean campaigns…with great sites, etc., but when you say you are fine breaking even many people scratch their heads and that is where you lose them…as they are evaluating their business from a short term perspective. If they don’t make money immediatley they see it as a failure.
But you are taking a long term view, with the goal of turning these leads into customers for LIFE. A well designed PPC campaign will always get you targeted leads. These are some of the best leads you will ever acquire. That’s the power of PPC…and I’m with you…I love it. You see this same long term view in the CPA markets where product owners are willing to lose money on “lost leader” sales, just to secure a residule purchase or build a targeted list of people who have ALREADY PURCHASED. Any business owner will immediatly understand the value of leads from people who have already shown their capacity to purchase a related product. This is how you make money…pure and simple. OK…I say all this to underscore that I love and agree with your approach to marketing. You did a great job of making it soooo simple…and honestly…it’s just that simple.
Thanks,
Thomas
Margie says
Thanks Ricky,
I appreciate the “real world” numbers, and I agree many of us don’t follow things down that far.
I’d like to add my own “2 cents” as far as getting the most out of your efforts.
Most of my websites, though not all, have an opt-in form to generate leads. I follow them up, also using Aweber. Here’s where my experience is maybe a little different than yours.
I usually have a 7-day “mini-course” that I send out. I’ve tried setting up my Aweber autoresponder for daily broadcasts, but have generally had a much better overall conversion when I space out the emails, rather than sending them every day. It may be the subject matter (spiritual / religious), or the longer email series, but I’ve found that if I send them everyday, the first few have a high conversion that drops off. When I space them every few days, my conversions tend to hold for the whole series.
Thanks again,
Margie
Carl says
I’m a little confused about the AWeber part. Are you using that to send the autoresponder emails or the email program that is part of 1automationwiz.com?
Brian T. Edmondson says
Ricky,
Great post. I like how you broke down the subscriber acquisition into real life numbers of what actually happens… wouldn’t life be great if we really got a 100% opt-in rate!
But the key comes down to really knowing your numbers, and like you said most people quit to early to e even know what their profit / loss / break-even points are.
Brian
Lisa Brown says
Ricky,
Great stuff. I can see I’ll be spending some time with my 1AW account – I hadn’t used the AdTracker feature – and I’ve got just the thing to apply it to. Adding this to my list of must-do’s. Thanks for a well thought out post. :-)
Lisa
Mr Ed says
Insightful and useful post. Thank you for taking the time.
Even though your post implies it, let’s mention the following benefits of a running a lead generation such as the one described:
Saves you money
Saves you time
Use your strategy to quickly and cheaply test a new niche you’re researching. Save money.
The response, or lack there-of, indicates if you should write-off this particular niche, or expand into it. Save time.
Naturally, we’re assuming you kinda know what you’re doing on the first place…
Peace, Edward “Mr Ed” Thorpe
Mark says
Are you also able to move the lead from one list to another. For example if they happen to purchase during your 5 day series, do you move them off that list, and onto a buyers list? How would you go about doing that?
Jeff Palmer says
Even those intangibles can be tracked to a certain extent if you make them part of your email sequence. Why not test how responsive your list is to various calls to action? Instead of a product pitch on day two, try a giveaway for FaceBook fans only for instance.
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